Welcome to the Asha beta.

Open the email from no_reply@email.apple.com with the subject "You've been invited to join App Store Connect". Tap the Accept Invitation button. You'll be sent to a sign-in page on Apple's site.

Sign in with the Apple ID that matches the email address you gave us. If you don't have an Apple ID for that email, create one. It has to be on the same email we invited. Apple may ask for a phone number for two-factor authentication; that's normal.

Once accepted, you're a member of the Asha team in App Store Connect. We'll see you appear, and we'll add you to the internal test group. Then you get email #2.

If you don't already have it, install TestFlight from the App Store. It's free and made by Apple. It's the official way to try pre-release iOS apps.

Open TestFlight in the App Store

Once we've added you to the internal test group, you'll get a second email from Apple. Subject something like "You've been invited to test Asha". Open it on your iPhone and tap View in TestFlight.

TestFlight will open with an Asha listing. Tap Accept, then Install. The first install takes about 30 seconds.

Tap Open from TestFlight (or find Asha on your home screen). The first time you launch Asha:

1. You'll see a brief welcome and a privacy notice. Read it; then accept it to continue.
2. You'll be asked for your email and a one-time passcode (OTP). The OTP comes by email; enter it to sign in.
3. You'll be asked to add yourself to your own family list (so consults can be about you).
4. You'll be offered a quick tour of the dashboard. Take it the first time.

From the dashboard, tap Start a consult. Pick yourself (or a family member you've added). You'll be taken to a screen where you choose either voice or text intake.

Voice intake shows a video avatar. That's Ralph. He'll ask you about the situation. Speak naturally. Pause when you're done; Ralph will respond.

Text intake is the same flow, just typed. Use it on a noisy bus or if voice isn't working.

Once Ralph thinks he has enough, he'll offer a recap and an option to refer to the AI panel. Tap it. The panel takes about 60-90 seconds to think.

The result screen shows whether the panel thinks you should get a second opinion, what specialties to consider, and the reasoning behind it. Read it carefully. And remember Asha is a tool to help you decide, not a substitute for your doctor.

There are three places to send feedback. Use the one that fits the situation.

1. TestFlight feedback (preferred for crashes + UI bugs)

In TestFlight, take a screenshot of what you're seeing and TestFlight will offer to attach it to a feedback message. Or open TestFlight, find Asha, scroll down, and tap Send Beta Feedback. This goes straight to us with device + iOS version metadata attached.

2. In-app diagnostic (preferred for "Ralph wasn't quite right")

Open Asha → Settings → Send diagnostic to dev. This sends an audit log of the last consult. What Ralph asked, what the panel returned. So we can debug without needing you to remember the exact wording.

Pair this with a one-line note about what felt off.

3. Email (for everything else)

Reply to the welcome email or write to beta@withasha.com with whatever's on your mind. Long-form thoughts on the experience are very welcome.

I never got the first email from Apple

Check spam. The sender is no_reply@email.apple.com. The invite expires in three days. If it's been longer, email beta@withasha.com and we'll resend.

I accepted the team invite but never got the TestFlight invite

That second email comes after we manually add you to the internal test group. It can take a day. If it's been longer than that, email beta@withasha.com.

Asha freezes on the avatar / Ralph stays silent

This is a known set of bugs we're hunting. Take a screenshot, then go to Settings → Send diagnostic to dev. Include the build number from the dashboard footer. Force-quit and reopen. Usually clears it.

I can't get the OTP email to arrive

Check spam. Wait 30 seconds. Try again. If it still doesn't come, email beta@withasha.com. Our email delivery service occasionally rate-limits new addresses.

The voice mode mishears me

The on-device speech recognition is decent but not perfect. If a turn went off-rails, switch to text mode for that consult. There's a toggle on the consult screen. We're working on speech-quality fixes.

Asha is in private beta and what you see here is confidential. By installing the app, accepting the TestFlight invite, or otherwise using Asha during the beta, you agree to the following obligations. These obligations also appear in our Terms of Service §5 (Beta tester obligations) and apply in addition to the general Terms.

Confidential information

"Confidential information" means anything non-public you observe, receive, or generate while testing Asha. Including but not limited to: the app and its user interface, screenshots and screen recordings, build numbers, the wording and behavior of the AI persona Ralph, the AI panel's verdicts and reasoning, defects and bugs you discover, internal release notes, our roadmap, and any business or technical information Asha shares with you privately.

It does not include information that is publicly available without your involvement, that you knew before joining the beta, or that you receive from a third party who is not bound by confidentiality to us.

Your obligations

• No public disclosure. Don't post screenshots, screen recordings, panel verdicts, or descriptions of the app on social media, blogs, newsletters, podcasts, public group chats, or any other forum reachable by the public or by people not in this beta.
• No invite transfer. Don't forward your App Store Connect invite or TestFlight invite to anyone. Don't share your account or device with another person while testing. Each tester is individually invited.
• Limited in-person sharing. Showing the app in person to an immediate household member is permitted, provided you tell us afterward by email and they understand the same confidentiality applies.
• No reverse engineering. Don't decompile, disassemble, intercept network traffic, scrape, or otherwise attempt to extract the source, prompts, or model behavior of the app or our backend. Don't try to enumerate other testers or their data.
• No commercial use. Don't use Asha during the beta for any commercial purpose, including running a clinical practice through it, charging anyone for an Asha-generated verdict, or building a competing product on what you observe.
• Report defects to us, not the world. If you find a bug, security flaw, or anything that could mislead a patient, send it to us via TestFlight feedback, the in-app diagnostic, or email. Not to the public or to other testers.
• Delete on request. If we ask you to stop testing, you'll uninstall Asha promptly and delete any screenshots, recordings, or notes containing Confidential information that you've kept locally.

Term

Your confidentiality obligations begin when you first use the beta and continue until either Asha is generally available to the public, or two years from your first use, whichever is sooner. Obligations relating to information you know to be sensitive (security flaws, internal data) survive indefinitely.

No warranties, no liability for clinical decisions

Beta software is provided as-is. Ralph and the panel may say things that are wrong, incomplete, or misleading. That's exactly what we're testing for. Don't rely on Asha during beta to make a medical decision without independently consulting your physician. We're not liable for any decision you or anyone else makes on the basis of beta output. Asha never diagnoses, prescribes, or treats; it offers guidance about whether to seek a second opinion.

No license, no transfer of rights

You're getting limited, revocable, non-transferable use of the beta. You're not getting any rights to Asha's intellectual property, the prompts that drive Ralph and the panel, the AI personas, the brand, or any underlying technology.

A separate, signed beta agreement may follow before public launch. Until then, these obligations are binding by virtue of your continued use of the beta.